Terms & Conditions

Loyalty Card 

General Conditions

The loyalty card is non- transferable and must be presented at the till at the time of purchase or when asking for a bill in the restaurant. The points gained will then be assigned to your account . Purchases prior to card-holder status will not accrue points.

Delifonseca Dockside Ltd cannot be held responsible for unauthorised use of the loyalty card.

As Edge & Son are a concession based in the Delifonseca foodhall, all purchases of Edge & Son products are excluded from the Delifonseca Loyalty Card Scheme.

Likewise, corporate hamper purchases and all corporate and outside catering orders are excluded from the Delifonseca Loyalty Card Scheme.

Please notify us as soon as possible if you change your name, address or email address. These changes can be made by either emailing logistics@delifonseca.co.uk or by sending a letter.

Our responsibilities in respect of the loyalty scheme are as set out in these terms and conditions. These terms and conditions are subject to the laws of England and Wales.

Collecting Points:

1. To collect points for a purchase you must present your loyalty card at any till in the foodhall before you pay or when asking for a bill in the restaurant. If you do not have your loyalty card with you, you will not be able to claim /collect your points retrospectively.
2. You will receive 5 points for every £1 you spend. Points are awarded after any discounts have been deducted from your shopping or bill and are awarded only on the final amount you actually pay.
3. If you have collected points on a product that you return, you will need to present your loyalty card at the same time so that your point tally can be adjusted accordingly.
4. Redeeming points will only apply to bills in the restaurant, can be used on up to 50% of the bill total and for a maximum value of £50 (or 5000 points) per transaction.  
5. The Loyalty card remains the property of Delifonseca at all times, and we reserve the right to change or alter the terms and conditions of the operation of the scheme. If we decide to do so, we will seek to let you know in reasonable time by displaying notices in-store, on our website or via email if we have your contact details.
6. Lost, damaged or stolen cards can be replaced for a small administration fee of £5
7. Please note, in addition to Edge & Son products being excluded from the scheme, Delifonseca gift cards along with products ordered through our online webshop are also excluded from the scheme when purchased. Other products may also be excluded from the loyalty scheme at our discretion. Where we exclude other products from the scheme, we will display notices in-store and on our website www.delifonseca.co.uk/loyaltycard
8. If a card is in active for over 18 months the points total will be wiped/deleted and the balance returned to zero. 

Privacy Policy and Data Protection

Any personal information we gather from you for the purposes of the administration of the scheme will be held securely by us in accordance with Data Protection law, and will not passed on to any third party. We may seek to contact you by email to keep you informed of any significant changes to the scheme, and to alert you to any special offers which we believe may be of interest to you. For instance, we may decide to highlight upcoming events and special offers. If you want to opt out of such marketing, please let us know when having your loyalty card.

Event Gift Card 

Validity

The event gift card is valid for one person, and the explicit event is outlined on the card at our restaurant only. The event gift card cannot be redeemed for multiple events or other purchases.

Transferability

No refund will be given should the alternative event be of less value. 

If you are unable to attend the event for which the gift card is intended, we may be able to transfer your booking to a similar event within 30 days of the original event, provided that it is of equal monetary value. If the new event costs more, you will need to pay the difference.

Transfer requests must be submitted at least one calendar week before the original event date via email.

How to Transfer Your Booking

To transfer your booking, please contact us at restaurant@delifonseca.co.uk with the gift card details and your preferred alternate event. Transfers are subject to availability.

Expiration

This event gift card will expire if the event date passes and you have not informed us at least one week before that you cannot attend. Once expired, the event gift card cannot be used for another event or refunded.

Non-Refundable

Event gift cards are non-refundable and cannot be exchanged for cash.

Lost or Stolen Cards

We are not responsible for lost or stolen event gift cards.

Rescheduling or Cancellation by the Restaurant

If the event is rescheduled or cancelled by us, we will offer you a transfer to an alternate event of equal value or a replacement event gift card for future use.

Agreement

By purchasing or redeeming this event gift card, you agree to these terms and conditions.

For any queries, please get in touch with us at restaurant@delifonseca.co.uk